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Who is SideDoor?
SideDoor is a partner and
online portal that fulfills your product order,
handles logistics and customer service.
We often use them to source our own
client projects.
How will I be notified when my item
ships?
You will receive an e-mail communication
from SideDoor regarding the progress of
your order and when pieces ship. Most
furniture is shipped via a local freight
carrier. The freight carrier will
contact
you when your furniture is ready for
delivery to schedule a delivery date.
Will I receive in-home delivery?
Furniture will be delivered "To Your
Door/Threshold". You may instruct
delivery personnel as to whether you
would like your delivery placed
immediately inside your home, or left on
your doorstep.
Please note, this type of delivery does
not include placing products in specific
rooms, assembly, or removal of original
packaging. If you require 'White Glove'
delivery please reach out to SideDoor or
our team with your order number and we
will gladly arrange this service for you
at an extra charge. 'White Glove'
delivery includes packaging removal,
light assembly, and placement.
Are other sizes, finishes,
colors, etc., available?
Possibly! Please email us at
hope@sochichomedesigns.com and we will research and verify the
availability of the size or finish you're looking for. Orders can be placed
for backordered items, so if you see something you love from one of our
projects that is not in the shop, send us an email and we'll see if we can
get it added with a lead time.
Do you price match?
Prices are never above the internet minimum advertised price (set by the
manufacturer). However, if you find a lower price from another online
retailer, send us an email at
hope@sochichomedesigns.com, and we will price match! Keep in
mind our prices include all shipping and handling fees. When you shop
Curated by So Chic Home Design via SideDoor for your quality furniture and
decor needs, you are supporting our small business and the interior design
industry, rather than a big-box retailer. Thank you!
What is your Return/Cancellation Policy?
So Chic Home Design is not able to take
returns, cancellations, or exchanges, as items are shipped directly from the
manufacturer. Therefore, all sales are final unless product(s) is damaged in
transit. Inspect all items immediately upon delivery. If a product is
damaged, contact SideDoor customer service. The SideDoor team will arrange
for a repair or for the manufacturer to send a new piece(s).
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Additional Shop Info:
When you purchase
through Curated by So
Chic Home Design, orders
are fulfilled by our
trade partner, Side
Door.
Please note - all sales
are final (unless
damaged in transit).
Side Door's logistics
and customer service
team will handle any
questions on your order
+ delivery, as well as
address any issues that
may arise.
Click
here for the
shop FAQ and all
policies.
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