Who is SideDoor?

SideDoor is a partner and online portal that fulfills your product order, handles logistics and customer service. We often use them to source​ our own client projects.

How will I be notified when my item ships?

You will receive an e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will contact you when your furniture is ready for delivery to schedule a delivery date.

Will I receive in-home delivery?

Furniture will be delivered "To Your Door/Threshold". You may instruct delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep.

Please note, this type of delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require 'White Glove' delivery please reach out to SideDoor or our team with your order number and we will gladly arrange this service for you at an extra charge. 'White Glove' delivery includes packaging removal, light assembly, and placement.

Are other sizes, finishes, colors, etc., available?

Possibly! Please email us at hope@sochichomedesigns.com and we will research and verify the availability of the size or finish you're looking for. Orders can be placed for backordered items, so if you see something you love from one of our projects that is not in the shop, send us an email and we'll see if we can get it added with a lead time.

Do you price match?

Prices are never above the internet minimum advertised price (set by the manufacturer). However, if you find a lower price from another online retailer, send us an email at hope@sochichomedesigns.com, and we will price match! Keep in mind our prices include all shipping and handling fees. When you shop Curated by So Chic Home Design via SideDoor for your quality furniture and decor needs, you are supporting our small business and the interior design industry, rather than a big-box retailer. Thank you!

What is your Return/Cancellation Policy?

So Chic Home Design is not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, contact SideDoor customer service. The SideDoor team will arrange for a repair or for the manufacturer to send a new piece(s).
 

       


Additional Shop Info:

When you purchase through Curated by So Chic Home Design, orders are fulfilled by our trade partner, Side Door.
Please note - all sales are final (unless damaged in transit). ​
Side Door's logistics and customer service team will handle any questions on your order + delivery, as well as address any issues that may arise.

Click here for the shop FAQ and all policies.
 


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